Buying a business email

Buy a business email on your custom domain directly in Base44, powered by Google Workspace. You email clients from an address like hello@yourhairsalon.com instead of a personal Gmail address, and your business email comes with Gmail, Calendar, Drive, Meet, and Docs on your domain.

---

​

Buying a business email

You buy your business email from the Domains page in your app dashboard. Checkout opens in Base44, where you choose your users, plan, and billing cycle, then pay. To buy a business email:

1. Click Dashboard in your app editor.
2. Click Domains.
3. Under Emails, next to Business email, click Get a business email.
4. If you have more than one domain, choose the one you want, then click Select.
5. Choose how many users you need.
6. (Optional) Set a custom address for each user, such as info@yourdomain.com. You can also set these later.
7. Click Continue, then click Select on the plan you want. Base44 offers Starter, Standard, and Plus. Standard is recommended for most teams.
8. Choose a billing cycle, then click Continue to Checkout. Longer cycles, such as yearly or 2 years, cost less per user than monthly.
9. Choose a payment method, then click Submit Purchase.

---

​

Setting up your business email

After you pay, your business email shows Action required in your dashboard. To finish, activate it with Google, let Google verify your domain, then set up your users from the Business Email page.

​

Activating your email

Activate the account with Google to accept Google’s terms and switch your business email to Active. To activate your business email:

1. Click Dashboard in your app editor.
2. Click Domains.
3. Under Emails, next to Business email, click Manage.
4. Next to your account, click Go to Google.
5. Sign in with your admin user, then accept Google’s Terms of Service in the Google Admin console.

​

Verifying your domain

Google also confirms that you own your domain. Your mailboxes become active once verification completes. If your domain uses Base44’s nameservers, such as a domain you bought in Base44, the required TXT record is added to your DNS settings for you, and Google confirms it automatically. While Google verifies your domain, the Google Admin console may prompt you to verify it in several places, such as a Verify domain banner at the top. You can safely ignore these prompts. The record is already in place, and they disappear once verification completes. To view your DNS records or add your own, see Managing DNS records.

Verifying an external domain you connected yourself

If you connected an external domain by pointing its DNS records to Base44, your records stay with your domain host, such as GoDaddy, Namecheap, or Cloudflare. You add the verification record yourself: copy the TXT record from Google, then add it to your DNS settings at your host.To get your TXT record from Google:

1. Sign in to the Google Admin console with your admin user.
2. Click Domains. If you do not see it, click More Controls at the bottom, then click Domains.
3. Click Manage Domains.
4. Next to the domain you want to verify, click Set up Admin Console.
5. Click Next, then click Continue to choose TXT verification.
6. Copy the TXT record.

To add the record and verify:

1. Sign in to your domain host or registrar.
2. Open your domain’s DNS settings.
3. Add a TXT record and paste the value you copied. If your domain host manages your records, ask them to add it.
4. Back in the Google Admin console, click Verify.

If Google reports that your domain could not be verified, wait at least 10 minutes and try again. Verification can take a few attempts.

​

Setting up additional business emails

After your email is active, set up each user with a username and password, and confirm your contact details. The username becomes the part of the address before the @, such as dana@yourdomain.com. Repeat these steps whenever you buy more users. See Adding users. To set up your users:

1. Click Dashboard in your app editor.
2. Click Domains.
3. Under Emails, next to Business email, click Manage.
4. Next to your account, click Set Up Users.
5. Under Admin user, choose an admin email address, create and confirm a password, then enter your first and last name.
6. Under Contact info, enter an alternate email address at a different domain, your company or organization name, your country, and your postal code.
7. (Optional) Expand each additional user and fill in their details the same way.
8. Click Complete Setup.

---

​

Managing your business email

You manage all of your business emails from the Business Email page, which lists a separate Google Workspace account for each domain. Each action below starts on the Business Email page. To open it, click Dashboard in your app editor, click Domains, then under Emails, next to Business email, click Manage.

​

Adding users

Each user has their own email address at your domain. You can add more users as your team grows. To buy additional users:

1. Click Dashboard in your app editor.
2. Click Domains.
3. Under Emails, next to Business email, click Manage.
4. Next to your account, click Add Users.
5. Choose how many users to add, choose a payment method, then click Submit Purchase.

​

Renaming a user

You can rename any of your business email users, including their first name, last name, and email address at your domain. For example, if a new employee takes over your info@yourdomain.com inbox, update the name on the account, or change the address to sales@yourdomain.com. To rename a business email user:

1. Click Dashboard in your app editor.
2. Click Domains.
3. Under Emails, next to Business email, click Manage.
4. Next to your account, click Show User Info.
5. Next to the user you want to rename, click the More Actions icon .
6. Click Rename your user.
7. Update the user’s First name, Last name, or Email address.
8. Click Rename User.

Renaming a user in the Google Admin console instead

You can also change a user’s name and email address directly in Google.To rename a user in the Google Admin console:

1. On the Business Email page, next to your account, click Go to Google, then sign in with your admin user.
2. Go to Directory, then Users.
3. Next to the user you want to rename, click the Rename icon.
4. Edit the user details, then click Rename user.

---

​

Managing your subscription

Your business email is a separate subscription from your Base44 plan and your domains. It stays active and keeps billing even if you cancel or downgrade your Base44 plan, and renews automatically on the billing cycle you chose. Each business email appears in your workspace settings under Plan & Subscriptions, as a Google Workspace subscription listed with your domain. From there you manage its renewal and payment method, and you can open the Business Email page with Manage Google Workspace.

​

Checking your renewal date

Check when your next payment is due and what happens on that date. To check your renewal date:

1. Click your workspace name at the bottom left of your account.
2. Click Settings.
3. Under Plan & Billing, click Plan & Subscriptions.
4. Find the Google Workspace subscription listed with your domain.
5. Check the Next Billing Date column. It shows the date and your billing cycle, such as Yearly cycle.

The Status column shows what happens on that date:

• Active: your subscription renews automatically on the next billing date.
• Auto Renew Off: your subscription expires on that date instead of renewing. To keep it, click Turn On.
• Payment Problem: your last renewal charge needs attention. Click Update Payment to keep your subscription active.
• Expired: your subscription has ended. To use business email on this domain, buy it again from the Domains page.

​

Removing users

You can remove business email users you no longer need so you are not billed for them. It takes 2 steps: delete the user in Google, then remove the inactive users from your subscription. Step 1 | Delete the user in Google Deleting the user in Google removes their mailbox and access. To delete a user in Google:

1. Click Dashboard in your app editor.
2. Click Domains.
3. Under Emails, next to Business email, click Manage.
4. Next to your account, click Go to Google, or click the More Actions icon and click Manage at Google.
5. Sign in with your admin user.
6. In the Google Admin console, go to Directory, then Users.
7. Find the user and remove them.

Step 2 | Reduce your subscription After you delete the user, reduce your subscription so you are not billed for them. The users you deleted in Google show as inactive, and you remove them from your subscription together. To remove your inactive users:

1. Click Dashboard in your app editor.
2. Click Domains.
3. Under Emails, next to Business email, click Manage.
4. Next to your account, click the More Actions icon .
5. Click Remove users.
6. Review what happens when you remove them, including your new renewal date and user count.
7. Select Remove inactive users, then click Remove Users.

​

Canceling your business email

You can cancel your business email subscription at any time. Canceling turns off automatic renewal, so your business email stays active until the end of the period you paid for, and you are not charged again. Your renewal payment can be processed up to 30 days before your subscription expires, so cancel before your next payment date to avoid being charged for another period. To cancel your business email:

1. Click your workspace name at the bottom left of your account.
2. Click Settings.
3. Under Plan & Billing, click Plan & Subscriptions.
4. Next to your Google Workspace subscription, click the More Actions icon .
5. Click Cancel Google Workspace.
6. In the Cancel Google Workspace subscription dialog, review the expiry date and what you lose, then click Cancel subscription. To keep it instead, click Keep active.
7. Choose the reason you are canceling, then click Cancel subscription.

​

Turning renewal back on

If you change your mind before the expiry date, turn automatic renewal back on to keep your business email without interruption. To turn automatic renewal back on:

1. Click your workspace name at the bottom left of your account.
2. Click Settings.
3. Under Plan & Billing, click Plan & Subscriptions.
4. Next to your Google Workspace subscription, click Turn On.

---

​

FAQs

Click a question below to read more about buying a business email.