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Docs & FAQs

Find answers in guides and FAQs.

Discord

Chat with the community and Base44 team.

Support

Submit a support ticket for personalized help.

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Getting help from the Base44 AI assistant

Click Ask AI at the bottom of any documentation page to get instant answers to your questions. You can ask anything related to building, integrations, setup, or troubleshooting. The AI uses context from the page you’re on to give better results. The ask AI button at the bottom of a Base44 documentation page. Try asking: 
How do I connect a custom domain?

How do I set up authentication?

Can I add multiple collaborators to my app?

How can I integrate my app with other apps?

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Troubleshooting and quick checks

Before submitting a ticket, try these quick fixes:
  • Search the docs: Look up your exact error message or setting name.
  • Browser basics: Log out and back in, or try incognito mode.
  • Check recent changes: Review the changelog for updates.
  • Network check: Make sure your internet connection is stable.
  • Clear cache: Clear browser cache and Base44 cookies.
  • Simplify the issue: Reproduce the issue in a minimal test app.
  • Gather context: Save any error messages or timestamps.
Check out our troubleshooting guide for more solutions. If the issue persists, submit a ticket with as much detail as possible so our team can assist you faster.

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Submitting a ticket for personalized support

If you still need help after checking the docs or asking the AI, submit a ticket to get personalized support. You can track your ticket anytime under My Support Tickets.
What to include in your ticket:
  • 🔗 The link to your app.
  • ✅ What you expected to happen.
  • ❌ What is actually happening.
  • 🛠️ Any actions you took right before the issue occurred.
  • 📸 A screenshot (if it helps explain the problem).
Avoid opening duplicate tickets for the same issue. Instead, reply to your existing ticket with any updates.

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FAQs

Click below to learn more about getting support for your Base44 app.
Use the documentation and Ask AI for guides, quick how-to questions, setup tips, and troubleshooting. Join Discord for real-time help from the community and the Base44 team. For account-specific or sensitive issues, submit a support ticket and include the details listed above.
Go to My Support Tickets and click + New Ticket. Include expected vs. actual behavior, steps to reproduce, relevant links, and screenshots or logs.
Go to My Support Tickets to view updates or add new information.
Yes. Visit the Base44 feature roadmap to see what’s planned, in progress, or recently launched. You can vote or suggest new ideas to help shape upcoming releases.
Use the Feedback board or post in Discord’s #💡feature-requests channel.
Response times vary based on ticket volume and issue urgency. If your issue is ongoing, reply to your existing ticket with any new details so we can continue troubleshooting. Please don’t open a duplicate ticket for the same issue.
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