Guides
Contacting Base44 for Support
Get help building your app with Base44. Search our documentation, ask the AI assistant, join community channels, or submit a support ticket. Choose what works best so you can get back to building faster.
Documentation
Find answers in our comprehensive guides and FAQs.
Discord
Chat in real time with the community and Base44 team.
Share projects and connect with other Base44 builders.
Support
Get personalized help for account, billing, and complex technical issues.
Getting help from the Base44 AI assistant
Click Ask AI at the top of any documentation page and type your question to get instant answers.
Troubleshooting common issues (quick checks)
Before contacting support, try troubleshooting your app:- Search the docs: Look up your error message, setting name, or UI text.
- Browser basics: Log out and back in, try using an incognito window, or another browser.
- Check recent changes: Review the changelog for platform updates.
- Network check: Confirm a stable internet connection.
- Clear cache: Clear your browser cache and Base44 cookies.
- Timing matters: Note when the issue started and whether it followed a recent change.
- Simplify the issue: Test in a minimal app or a fresh project to isolate the issue.
- Gather context: Save error messages, timestamps, and screenshots before they disappear.
If you’re still stuck, submit a support ticket with as much detail as possible. The more information you provide, the faster we can help.
Submitting a ticket for personalized support
If you need detailed troubleshooting or your issue isn’t answered in the documentation or community, submit a support ticket to get direct help from the Base44 team. You can track your ticket status at any time.What to include in your support ticket:
- The link to your app
- What you expected to happen
- What is actually happening
- Any actions you took right before the issue occurred
- A screenshot (if it helps explain the problem)
Don’t open a duplicate ticket for the same issue. Reply to your existing ticket with any new details.
FAQs
Click below to learn more about getting support for your Base44 app.What is the fastest way to get help with my app?
What is the fastest way to get help with my app?
Use documentation and Ask AI for guides, quick how‑to questions, setup tips, and troubleshooting. Use Discord for real‑time guidance from the community and the Base44 team. For account‑specific or sensitive issues, submit a support ticket and include the details above.
How do I submit a ticket to support?
How do I submit a ticket to support?
Go to My Support Tickets and click + New Ticket. In the ticket, include expected vs. actual behavior, steps to reproduce, relevant links, and screenshots or logs.
Where can I check my ticket status?
Where can I check my ticket status?
Go to the My Support Tickets page to view updates or add new information.
Is there a feature roadmap?
Is there a feature roadmap?
Yes. Visit the Base44 feature roadmap to see what’s planned, in progress, and recently launched. Help shape Base44 by voting and suggesting ideas.
Where can I give feedback or request features?
Where can I give feedback or request features?
Use the Feedback board or post in Discord’s #💡feature-requests channel.
Why has support not responded to my ticket yet?
Why has support not responded to my ticket yet?
Response times vary based on ticket volume and issue urgency. We’re scaling support and working to respond to every request. If your issue is ongoing, reply to your existing ticket with new details so we can continue troubleshooting. Please don’t open a duplicate ticket for the same issue.