Sobre agentes

{
  "name": "customer_support",
  "description": "Handles customer support inquiries and ticket management",
  "instructions": "You are a friendly customer support agent. Help users resolve their issues politely and efficiently. If you cannot help, escalate to a human agent.",
  "model": "claude-sonnet-5",
  "tool_configs": [
    {
      "entity_name": "tickets",
      "allowed_operations": ["read", "create", "update"],
    },
    {
      "entity_name": "customers",
      "allowed_operations": ["read"],
    },
    {
      "function_name": "send_notification",
      "description": "Sends a push notification to the customer",
    },
    {
      "function_name": "escalate_to_human",
      "description": "Escalates the conversation to a human support agent",
    },
  ],
  "whatsapp_greeting": "Hi, I'm your support assistant. How can I help you today?",
  "selected_skill_names": ["refund-policy", "brand-voice"],
}