כישורי סוכנים

{
  "name": "customer_support",
  "description": "Handles customer support inquiries and ticket management",
  "instructions": "You are a friendly customer support agent.",
  "model": "claude-sonnet-5",
  "selected_skill_names": ["refund-policy", "brand-voice"],
}

---
description: How to handle refund requests and exceptions
---

When a customer asks for a refund, first check whether the order is within
the 30 day return window. If it is, approve the refund. If it is outside the
window, explain the policy politely and offer store credit instead.