> ## Documentation Index
> Fetch the complete documentation index at: https://docs.base44.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contacting Base44 for Support

> Get help building your app. Search our documentation, ask the AI assistant, or submit a support ticket for personalized support.

<Columns cols={3}>
  <Card icon="book-open" href="https://docs.base44.com/" title="Docs & FAQs">
    Find answers in guides and FAQs.
  </Card>

  <Card icon="laptop-code" href="https://discord.com/channels/1303811506080841758" title="Discord">
    Chat with the team and community.
  </Card>

  <Card icon="envelope-circle-check" href="https://app.base44.com/support/conversations" title="Support">
    Submit a support ticket for personalized help.
  </Card>
</Columns>

***

## Support scope

Base44 support focuses on making sure the Base44 platform works as expected and on helping you with billing, account, and other platform-related questions. It does not provide hands-on debugging or fixes for your individual app code, prompts, or architecture.

**Base44 support covers:**

* General guidance on how to use Base44 features
* Billing questions and account management
* Base44 offered connectors and GitHub sync (not third-party or open-source integrations)
* Platform bugs and errors
* Workarounds or solutions to known issues
* Clarifying which part of an issue belongs to Base44 and which part belongs to an external system or your own implementation

<Tip>
  For help with building your app, you can get guidance from the Base44 community in [Discord](https://discord.com/channels/1303811506080841758/1303811506848272521) or work with a [Base44 partner](/Getting-Started/Hiring-a-partner).
</Tip>

***

## Using the docs AI assistant

Click **Ask a question** at the bottom of any documentation page to get instant answers to your questions. You can ask anything related to building, integrations, setup, or troubleshooting. The AI uses context from the page you’re on to give better results.

<img src="https://mintcdn.com/base44/uAT5GIw9bMKT1kp_/images/AskAINew.png?fit=max&auto=format&n=uAT5GIw9bMKT1kp_&q=85&s=dd21369933872a596d1d8859484025a5" alt="The ask AI button at the bottom of a Base44 documentation page." title="Ask AI in Docs" className="mx-auto" style={{ width:"59%" }} width="432" height="59" data-path="images/AskAINew.png" />

**Try asking:**

```prompt theme={null}
How do I connect a custom domain?
```

```prompt theme={null}
How do I set up authentication?
```

```prompt theme={null}
Can I add multiple collaborators to my app?
```

```prompt theme={null}
How can I integrate my app with other apps?
```

***

## Troubleshooting and quick fixes

Before submitting a ticket, try these quick fixes:

* **Search the docs:** Look up your exact error message or setting name.
* **Browser basics:** Log out and back in, or try incognito mode.
* **Check recent changes:** Review the [changelog](https://base44.com/changelog) for updates.
* **Network check:** Make sure your internet connection is stable.
* **Clear cache:** Clear browser cache and Base44 cookies.
* **Simplify the issue:** Reproduce the issue in a minimal test app.
* **Gather context:** Save any error messages or timestamps.

<Tip>
  Check out our [troubleshooting guide](/Community-and-support/Troubleshooting) for more solutions. If the issue persists, submit a ticket with as much detail as possible so our team can assist you faster.
</Tip>

***

## Submitting a ticket

If you still need help after checking the docs or asking the AI, submit a ticket to get personalized support. You can track your ticket anytime under **My Support Tickets**.

<Info>
  **What to include in your ticket:**

  * The link to your app.
  * What you expected to happen.
  * What is actually happening.
  * Any actions you took right before the issue occurred.
  * A screenshot (if it helps explain the problem).
</Info>

<Note>
  Avoid opening duplicate tickets for the same issue. Instead, reply to your existing ticket with any updates.
</Note>

***

## Support Terms of Use

Base44 Support is here to help you with your Base44 products and services. You can help us by adhering to our expected code of conduct which is listed below.

Customer Care interactions may be recorded, stored, and processed to improve our services and support quality. For more information, see our [Privacy Policy](https://base44.com/privacy-policy).

### General rules

1. By sending an email to Base44 Support, or otherwise requesting support from Base44, you agree to all of the rules stated on this Terms of Use page as well as to the full [<u>Base44 Terms of Use</u>](https://base44.com/terms-of-service).
2. Debates and discussions with Base44 Support team members are fine; however, we will not tolerate the following:
   * Support requests (including any emails or other communications with Base44 Support) that are insulting and provocative by nature.
   * Personal attacks, name calling, and discriminatory remarks.
   * Making unfounded allegations (slander).
   * Support requests contesting Base44’s policies.
   * Publicly lobbying against Base44 actions and policies.
   * Intentional attempts to disrupt the workload of the Base44 Support team by multiple or duplicated support request submissions.
   * Support requests that are sexual in nature, discriminatory, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethnically offensive.
   * Support requests that contain sexually explicit remarks or excessive obscene or vulgar language.
   * Support requests which discuss or illustrate illegal activity such as software and music piracy or other intellectual property violations.
   * Links to sites that contain any of the aforementioned (a-i).
3. Base44 reserves the right to remove, ignore, or cease responding to any support requests that violate these Terms of Use without warning or explanation.
4. Base44 reserves the right to restrict, suspend or permanently revoke access to Base44 Support for anyone who wilfully violates these Terms of Use.
5. The Base44 team shall be the sole arbitrator of what does and what does not violate these Terms of Use.
6. Base44 reserves the right to take any actions we deem appropriate to ensure Base44 Support is not disrupted or abused in any way, including any legal action.
7. We have a zero tolerance anti-spam policy. Spammers’ support access will be revoked and all their support requests (including legitimate requests) will be removed.

If you believe your support access was mistakenly restricted, please contact [abuse@base44.com](mailto:abuse@base44.com).

***

## FAQs

Click below to learn more about getting support for your Base44 app.

<AccordionGroup>
  <Accordion title="What is the fastest way to get help with my app?">
    Use the [documentation](https://docs.base44.com/) and **Ask AI** for guides, quick how-to questions, setup tips, and troubleshooting. Join [Discord](https://discord.com/invite/ThpYPZpVts) for real-time help from the community and the Base44 team. For account-specific or sensitive issues, submit a support ticket and include the details listed above.
  </Accordion>

  <Accordion title="How do I submit a support ticket?">
    Go to [My Support Tickets](https://app.base44.com/support/conversations) and click **+ New Ticket**. Include expected vs. actual behavior, steps to reproduce, relevant links, and screenshots or logs.
  </Accordion>

  <Accordion title="Where can I check my ticket status?">
    Go to  [My Support Tickets](https://app.base44.com/support/conversations)  to view updates or add new information.
  </Accordion>

  <Accordion title="Is there a feature roadmap?">
    Yes. Visit the [Base44 feature roadmap](https://feedback.base44.com/roadmap) to see what’s planned, in progress, or recently launched. You can vote or suggest new ideas to help shape upcoming releases.
  </Accordion>

  <Accordion title="Where can I give feedback or request features?">
    Use the [Feedback board](https://feedback.base44.com/) or post in Discord's [**#💡feature-requests**](https://discord.com/channels/1303811506080841758/1303811506848272517) channel.
  </Accordion>

  <Accordion title="Why has support not responded to my ticket yet?">
    Response times vary based on ticket volume and issue urgency. If your issue is ongoing, reply to your existing ticket with any new details so we can continue troubleshooting. Please don’t open a duplicate ticket for the same issue.
  </Accordion>

  <Accordion title="Is support available in languages other than English?">
    The Base44 platform and AI chat are available in multiple languages, including English, German, Spanish, French, Japanese, and Portuguese.

    However, our human support team operates in English only. If you submit a support ticket in another language, our team may ask you to rewrite it in English so we can help you as quickly as possible.
  </Accordion>
</AccordionGroup>